Inquiries gathered from our happy customers, WhatsApp or Email us if you have more questions.
FAQs (PRODUCTS)
Q) Can TENGA cure ED?
A) No, for ED we recommended you look for FORMAX.
Q) How do I check if your product is genuine?
A) We are authorized TENGA Online Retailer, thus, all the products we sold is 100% original.
Q) The TENGA products is Japan import or China import?
A) As it is sensitive goods, the products will import from Japan first, then to China before come us.
Q) Why have China QR sticker?
A) As it is sensitive goods, the products will go through a China company first before come to us.
Q) I received the product with the dirty black mark , is it used item?
A) No, it’s dirt or black mark of barcode from inventory and mostly happened to white packaging TENGA, just use some lighter fluid to clean it will do.
Q) Can I have your Shopee and Lazada name?
A) Lazada – https://www.lazada.com.my/shop/tenga
Shopee – https://shopee.com.my/tenga.original.guaranteed
Q)How to know the expire date for TENGA products?
A)There is no expired date for Tenga products.
Q) Which cup is design base on female vagina
A) Unlike other products of the same kind, TENGA focuses the sensation of the interior inside and does not intend their products to be a replacement of human vagina.
Q) Just out of curiosity, how long the products can be use before have to dispose?
A) Use until that you feel cannot use.
Q) I planned to sell TENGA and want to get supply from u?
A) Yes! Please contact us.
Q) How long can the vacuum controller can lasts for?
A) Until someday it is not working.
Q) Why the product is with lube inside?
A) Some TENGA products designed with lube inside, it is very convenient for you to use it immediately.
Q) How many times Tenga Men’s Loupe can use?
A) There are 4 observation slide stickers that come with the Loupe, so it can be used 4 times.
Q) Is Flip 0 Electronic Vibration comes with warranty?
A) No. All products quality will be checked in advance to ensure that they are in perfect condition before we send it out.
Q) Can I use aloe vera gel to play with TENGA?
A) As long as the lubricant is not harm to your skin of your penis and TENGA, you can use whatever you want. But the texture of the lubricant is not as good as the lotion designed from TENGA which specialized for masturbation.
Q) What is rejected series
A) Products packaging wrecked during import but inside is perfect. Totally fine for money saving and personal use but not as a gift to your friend
Q) If i buy the TENGA products,what the size of the product box?
A) Some TENGA products come with box but some not, please contact us regarding this.
Q) Is my order come with extra box to protect it?
A) No. Because some TENGA products already came with the box. But for some others we will use bubble wrap to protect it.
Q) Is the usable material harder that non reusable material?
A) Both materials is the same which came with standard, soft and hard.
Q) What is the difference between Play Gel & Hole Lotion? Are they both suitable for vaginal / anal penetration?
A) The texture of Hole Lotion for suitable for toys, and the Play Gel is more suitable for sexual intercourse. Both is safe for vaginal sex, but for anal sex, you need silicone based lubricant (Oil) instead of water based lubricant (H2O). Please click here for silicone based lubricant.
Q) What is the difference between the VC and non VC cup?
A) VC cup is designed use with Vacuum Controller (Suction Function) while standard Air Tech series which without VC mark doesn’t with suction function/ not compatible with Vacuum Controller. Please check each products page information is the cup compatible with VC.
Q) Why your products so cheap?
A) Earn just a little. 🙁
Q) Why the products is sticky?
A) It is very normal that your products is sticky and most of the sex toys in the world come with sticky, but once the products added up with lotion, it will be very smooth for insertion. You will know what I mean, hehe.
Q) I’m traveling internationally, will your items get check and confiscate by custom?
A) We don’t think so as TENGA products design is not obscene and some more it is not dangerous items, but we can’t guarantee it as sometime the custom is annoying.
Q) TENGA gives blowjob or vagina stimulation?
A) It is combination of it both, or even better than this both.
Q) What is the point buying from you if I can find cheaper alternative?
A) Original guaranteed.
Q) There are some dirts inside the Tenga products?
A) We believe the Tenga is packed by human.
Q) There are some minor defect with the Tenga?
A) We can’t guarantee the perfection of manufacture
Q) Why did my parcel arrive opened/resealed?
A) Parcel was checked by customs mostly for Sabah , Sarawak and International customers .
FAQs (OTHERS)
Q) I used your product, but it is not what I expected ? Can I request for fully or partial refund ?
A) No one is that cheeky to ask this.
Q) I bought your product but I never opened or used it, can I request for refund ?
A) Yes! you can. But the shipping will bear on your side, please contact us regarding this.
Q) I bought your product (electronic) however it is not in operate condition, can I request for exchange?
A) Yes! you can. As long as the product not in used, please contact us asap regarding this and not more than 1 month.
Q) I found the product is defected after used, can I request for refund ?
A) We are unable to offer any refund, partially refund, exchange or return of the products that used due to hygienic reason. Since the products in seal and we can’t check the perfection or finishing of the manufacture, therefore the products should be check on your side before use. Common sensely, the products should not be use if you found it in any suspicious condition in the beginning but not the ending.
Q) I found the product is defected after used, and I know I can’t request for refund but I am not happy with it, I will report this to relevant government authorities.
A) This is not related to any government authorities and you should report this direct to Tenga Japan if we can’t compensate any refund according to our Terms And Conditions. As this is origin from them not us.
Q) Will you be providing any complementary gift like, due to your warehouse mistake or out of stock from your side?
A) No
Q) Are you guys are authorized seller from TENGA main company?
A) Yes! We are the authorized retailer from Tenga Japan
Q) Any label to certify genuine?
A) No, we but have authorized letter, we only import original products from TENGA Japan.
Q) What is the difference between a authorized retailer and normal reseller?
A) Authorized Retailer: Manufacturer (TENGA) > Authorized Distributor / Retailer > End-User Consumer (Cheaper & Authentic Guaranteed)
Normal Reseller: Manufacturer (TENGA) > Authorized Distributor / Retailer > Supplier (Mix Brands) > Normal Reseller > End-User Consumer (More expensive & authentic not guaranteed)
Thus, chance of getting unauthentic TENGA products is higher if buying from normal reseller, as their products came from China.
Q) My parcel package torned, is someone used it?
A) It is impossible, our warehouse and shipping provider handled thousand and million parcels everyday. It is impossible for them to know what is inside or free to use it.
Q) My product casing is cracked, will you replace it?
A) It is fortunate that your inner product is still in fine condition, but unfortunately we will not replace it as the product is not selling separately.
Q) Is TENGA legal is Malaysia?
A) TENGA products designed with none obscene, so it is totally legal here.
Q) Do TENGA need approval from government?
A) TENGA is not food or drug and you will not eat it, so approval is not necessary
