Inquiries gathered from happy and funny customers, WhatsApp or Email us if you have more questions.
Q) Why the product is with lube inside?
A) Some TENGA products designed with lube inside, it is very convenient for you to use it immediately.
Q) How many times Tenga Men’s Loupe can use?
A) There are 4 observation slide stickers that come with the Loupe, so it can be used 4 times.
Q) Is Flip 0 Electronic Vibration comes with warranty?
A) No. All products quality will be checked in advance to ensure that they are in perfect condition before we send it out.
Q) Can i use aloe vera gel to play with TENGA?
A) As long as the lubricant is not harm to your skin of your penis and TENGA, you can use whatever you want. But the texture of the lubricant is not as good as the lotion designed from TENGA which specialized for masturbation.
Q) What is rejected series
A) Products packaging wrecked during import but inside is perfect. Totally fine for money saving and personal use but not as a gift to your friend
Q) If i buy the TENGA products,what the size of the product box?
A) Some TENGA products come with box but some not, please contact us regarding this.
Q) Is my order come with extra box to protect it?
A) No. Because some TENGA products already came with the box. But for some others we will use bubble wrap to protect it.
Q) Is the usable material harder that non reusable material?
A) Both materials is the same which came with standard, soft and hard.
Q) What is the difference between Play Gel & Hole Lotion? Are they both suitable for vaginal / anal penetration?
A) The texture of Hole Lotion for suitable for toys, and the Play Gel is more suitable for sexual intercourse. Both is safe for vaginal sex, but for anal sex, you need silicone based lubricant (Oil) instead of water based lubricant (H2O). Please click here for silicone based lubricant.
Q) What is the difference between the VC and non VC cup?
A) VC cup is designed use with Vacuum Controller (Suction Function) while standard Air Tech series which without VC mark doesn’t with suction function/ not compatible with Vacuum Controller. Please check each products page information is the cup compatible with VC.
Q) Are you guys are authorized seller from TENGa main company?
A) Yes! We are the authorized seller or from Tenga-Japan
Q) Why your products so cheap?
A) Earn just a little. 🙁
All products was straight from factory without go through any second/third party supplier.
Q) Is TENGA legal is Malaysia?
A) TENGA products designed with none obscene, so it is totally legal everywhere
Q) Do TENGA need approval from government?
A) TENGA is not food or drug, you won’t eat it, so approval is not necessary
Q) Will you be providing any complementary gift like, due to your warehouse mistake or out of stock from your side?
Q) My parcel package torn, is someone used it?
A) It is impossible, our warehouse and shipping provider handled thousand and million parcels everyday. It is impossible for them to know what is inside or free to use it.