Inquiries gathered from our happy customers, WhatsApp or Email us if you have more questions.
Q) Can TENGA cure ED?
A) No, for ED we recommended you look for FORMAX.
Q) How do i check if your product is genuine?
A) We are authorized TENGA Online Retailer, thus, all the products we sold is 100% original.
Q) I received the product with the dirty black mark , is it used item?
A) No, it’s dirt or black mark of barcode from inventory and mostly happened to white packaging Tenga, just use some lighter fluid to clean it will do.
Q) Can I have your shopee name please if you guys have any?
A) We dont’ have, but there are many of our resellers there
Q) Why have China QR sticker?
A) Because of the products sensitive import matter, all import will go through China first before come to here
Q)How to know the expire date for Tenga products?
A)There is no expired date for Tenga products.
Q) Which cup is design base on female vagina
A) Unlike other products of the same kind, TENGA focuses the sensation of the interior inside and does not intend their products to be a replacement of human vagina.
Q) Just out of curiosity, how long the products can be use before have to dispose?
A) Use until that you feel cannot use.
Q) I planned to sell Tenga and want to get supply from u?
A) Yes! Please contact us.
Q) How long can the vacuum controller can lasts for?
A) Until someday it is not working.
Q) Why the product is with lube inside?
A) Some TENGA products designed with lube inside, it is very convenient for you to use it immediately.
Q) How many times Tenga Men’s Loupe can use?
A) There are 4 observation slide stickers that come with the Loupe, so it can be used 4 times.
Q) Is Flip 0 Electronic Vibration comes with warranty?
A) No. All products quality will be checked in advance to ensure that they are in perfect condition before we send it out.
Q) Can i use aloe vera gel to play with TENGA?
A) As long as the lubricant is not harm to your skin of your penis and TENGA, you can use whatever you want. But the texture of the lubricant is not as good as the lotion designed from TENGA which specialized for masturbation.
Q) What is rejected series
A) Products packaging wrecked during import but inside is perfect. Totally fine for money saving and personal use but not as a gift to your friend
Q) If i buy the TENGA products,what the size of the product box?
A) Some TENGA products come with box but some not, please contact us regarding this.
Q) Is my order come with extra box to protect it?
A) No. Because some TENGA products already came with the box. But for some others we will use bubble wrap to protect it.
Q) Is the usable material harder that non reusable material?
A) Both materials is the same which came with standard, soft and hard.
Q) What is the difference between Play Gel & Hole Lotion? Are they both suitable for vaginal / anal penetration?
A) The texture of Hole Lotion for suitable for toys, and the Play Gel is more suitable for sexual intercourse. Both is safe for vaginal sex, but for anal sex, you need silicone based lubricant (Oil) instead of water based lubricant (H2O). Please click here for silicone based lubricant.
Q) What is the difference between the VC and non VC cup?
A) VC cup is designed use with Vacuum Controller (Suction Function) while standard Air Tech series which without VC mark doesn’t with suction function/ not compatible with Vacuum Controller. Please check each products page information is the cup compatible with VC.
Q) Why your products so cheap?
A) Earn just a little. 🙁
Q) Why the products is sticky?
A) It is very normal that your products is sticky and most of the sex toys in the world come with sticky, but once the products added up with lotion, it will be very smooth for insertion. You will know what I means, hehe.
Q) Are you guys are authorized seller from TENGA main company?
A) Yes! We are the authorized retailer from Tenga Japan
Q)Any label to certify genuinity?
A) No, we but have authorized letter, we only import original products from TENGA Japan.
Q) What is the difference between a authorized retailer and normal reseller?
A) Authorized Retailer: Manufacturer (TENGA) > Authorized Distributor / Retailer > End-User Consumer (Cheaper & Authentic Guaranteed)
Normal Reseller: Manufacturer (TENGA) > Authorized Distributor / Retailer > Supplier (Mix Brands) > Normal Reseller > End-User Consumer (More Expensive & Authentic Unguaranteed)
Thus, chance of getting unauthentic TENGA products might be higher if buying from normal reseller, as their products came from China.
Q) My parcel package torn, is someone used it?
A) It is impossible, our warehouse and shipping provider handled thousand and million parcels everyday. It is impossible for them to know what is inside or free to use it.
Q) Is TENGA legal is Malaysia?
A) TENGA products designed with none obscene, so it is totally legal here.
Q) Do TENGA need approval from government?
A) TENGA is not food or drug and you will not eat it, so approval is not necessary
Q) Will you be providing any complementary gift like, due to your warehouse mistake or out of stock from your side?