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As of September of 2011, a number of highly malicious TENGA counterfeit items have been found.
While the outer casing and shape of the products are hard to discern to the untrained eye, the quality of all products found were far lower than what could be deemed “usable”.
As such, we suggest all customers looking to purchase TENGA brand products search for an authentic retailer either in your location or online. For details on your closest store, please take a look at our Store Locator or contact us here.
Should you have any doubts regarding the authenticity of a product, or for further information regarding this matter please contact us.
※ Below are a number of photographs of the incorrect areas on the counterfeit items.
(Disclaimer)
Although a number of counterfeit items carry an exact copy of the TENGA contact information, TENGA Co., Ltd. cannot be held responsible or bear any liability for any damages, injuries or accidents caused by any unauthentic counterfeit items, nor can we offer any sort of after service in the form of returns and/ or refunds.
Signs of a counterfeit CUP
● May have the name TENGA, TENCA or TENQA
● May look similar, but have some spelling or grammar errors (even in English.)
● These images are samples and some counterfeits may show differently.
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Signs of a counterfeit EGG™
● May have the name TENGA, TENCA or TENQA
● May look similar, but have some spelling or grammar errors (even in English.)
● The included lubricant pouch (inside the EGG) may have spelling or grammar errors (even in English)
● Counterfeit lubricant pouches may have colored logos, but authentic TENGA items only have yellow logo pouches.
● We have seen rotten lubricants inside counterfeit items that would never happen to authentic TENGA items. This is hazardous so please DO NOT use if found.
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