Please read all the Frequent Asked Questions (FAQs) carefully, it’s as same as terms and conditions
Q) What is CSD?
A) We are using the short forms:
CSD – Courier Service Delivery (POS)
Q) How much is the charges for CSD?
A) The rate as below:
COURIER SERVICE DELIVERY (CSD/POS) – Poslaju
*01) RM10.00 – POS Delivery*
● Covered areas – West Malaysia
● Suggestion: For locations which is near or far from KL/PJ
● Received within 3 days +
*02) RM20.00 – POS Delivery*
● Send by Tues & Thurs only
● Covered areas – East Malaysia
● Suggestion: For Sabah & Sarawak only
● Received within 3 days +
Q: Which courier service is your company using?
A: Changed from time to time, please contact us for the latest courier service information.
Q: When I can receive my goods?
A: You will receive it within 03 working days.
Q) Can request the CSD agents to send on specific time?
A) This is quite impossible for their procedure but we will put a remark there.
Q: Will anyone know what I buy?
A: All products are shipped discreetly in a plain parcel bag with zero indication regarding its contents. There is absolutely no way of telling what’s inside the parcel.
Q: Will shipping company know what is inside?
A) No, shipping companies handled thousand and million parcels everyday and there is no time for them to know what is inside.
Q: Am I guaranteed to receive the package?
A: Yes! We give you 100% guarantee that you will receive the package safely as it is shipped by our reputable appointed CSD & ODD agents. Hence, you can shop with us worry free.
Q) Sometime I saw them misbehave of sending the goods instead of deliver to door step face to face?
A) For standard procedure they must have people to sign and receive it, if they are such things happened, please report to us and we will make a complain to them .
Q) Cut off time for CSD ?
A) For CSD, we do have cut off time to process our orders, example if you ordered and paid it after 2.00pm, the order will consider as next day order, please take note of this.
Q) When you will ship out the orders?
A) We will ship out the orders on Tuesday and Thursday only. Example, if you ordered on Monday, so it will be ship out on Tuesday. If the product out of stocks, while agreed waiting for the stocks to replenish, we will ship it out on Tuesday and Thursday also.
Q) When I will receive my tracking number?
A) Your tracking code will be ready in your account on the ship out day after 5.00 pm.
Q) Can you track for me?
A) Honestly it is advised to track & call by yourself first since you have the tracking code.
Q) I can’t track it, how come ?
A) If you can’t track the code on the same day, please try again next day, because sometime they will late update to the system.
Q: What will happen to the parcel if I am not around to acknowledge?
A) If there is nobody around to acknowledge the parcel at your given address, courier agent normally will leave a notice letter in your mail box or door step and require you to do self collection at their nearest branch.
Normally you will be given 7 working days to collect your parcel, if the parcel is not collected within the deadline, they will return the parcel to us. Then, we will contact you to make a new shipping arrangement.
※ To avoid any troublesome matter, please ensure that someone are available to acknowledge the parcel at the given address during the delivery.
Q: It has been 3 working days and my parcel has yet to arrive?
A: Please understand that the courier companies in Malaysia handle a lot of parcels and shipments everyday. They do not work for you alone, so be reasonable and patience when there is a delay.
※ If the parcel already been passed to the courier, please contact the courier company.
Q) Why the products package seal received is broke and leaked?
A) It looked as it a heavier package was squashed the products, please do let us know if you faced this matter and we will forward the complain to related shipping agent.
※ This more likely will happen to eggs series instead of others.
Q) The parcel was returned due to non collection or acknowledgement, can request you reship to me?
A)Yes! But we do charge a fee for reship the parcel, please refer to “FAQs (PAYMENT & REFUND)”
Q) My parcel wrong delivered or went missing?
A: Wrong delivered or went missing packages rarely happen, but if it does happen, please contact the courier company for next arrangement.
Q) Why did my parcel arrive opened or resealed?
A) Parcel was checked by customs mostly for Sabah, Sarawak and customers for oversea .
Ship to East Malaysia Stocks & Inventory Payment And Refund Preorder Shipping
