Q) I received the parcel but I changed my mind and would like to request for exchange or refund.
A) Due to hygienic concern, goods sold are non-returnable or exchangeable, we are unable to offer any refund, partially refund, exchange or return of the products that purchased, opened or used. So please choose well before you buy. However in some unpredictable cases, please contact us and make sure the products is not used.
Q) If my order delay from your side and can I request for refund?
A) Nope, please allow us at least minimum 3 days to process your orders if your orders haven’t ship out next day.
Q) How can I get back the excess payment that I have paid ?
A) If the excess payment is less than RM30.00, the amount will be converted as a “coupon code” where you can use for your next purchase.
Q) Can I request refund for those orders haven’t ship out or returned due to non collection or acknowledgement ?
A) Yes! You are allow for refund but there are charges for the order.
● If you used payment gateway – bank transfer (FPX) / mobile wallet / credit or debit card
– Payment gateway may charge you transaction fee 1.5~2.5%+ from the total amount for the payment refund
● If you used bank transfer, as long as the order not yet ship pout
– It is free from any charges
Cancellation fee: RM20.00 – Order shipped (Two side charges of ship out + return)
Q) When is the refund date?
A) Refund date will be on every 28th of month .
Q) Why the refund date must on specific date?
A) It is our account day – 28th, process of refund need the bank secureTAC approval from our accountant.
Q) What is the charges to reship the parcel?
A) Total is RM20.00, please do note that there are two side charges.
Return charge: RM10.00 – Charge from shipping company
Reship charge: RM10.00 – Charge from shipping company
